State Farm® Insurance Agent Pamela Perrone

"Not so long ago, I relocated here to Cartersville, GA. I wanted to bring my policy with me. I had heard Pamela was a good agent but was skeptical as that’s most of the time, biased opinion. Well…. She’s AWESOME! I’ve always had to deal with “the run around” or typical customer service that makes us consumers/ policy holders just feel like a number. This is not the case with Pamela! With Pamela, you’re family and family takes care of each other! She takes care of me and my family and even more so saved me around 30% or so percent on my rates with not the same but BETTER coverage! If you’re shopping around for quotes, make sure you give them a call. Worst case you’ll meet some awesome people!!!"

"Sandra and Diana were both extremely helpful in getting me the best possible insurance rate. Both were also very welcoming and I could tell they both enjoy helping people with everything they can. I was able to switch from another well known insurance company in town and get triple the coverage and benefits all while also saving a lot of money each month as well! I appreciate everything they did."

"I’m not a person who typically leaves reviews (good or bad) but felt compelled to leave this review as a warning to others. We switched our home and auto to this agent a couple of years ago and initially everything worked well. About a year into our policy, we purchased a new car and informed the agent of the new auto for the insured driver. We found out at the next renewal that the car was added correctly but the agency staff had excluded the insured driver by mistake. Thankfully there was no claim regarding this driver. We attempted to contact Ms. Perrone several times to discuss and never received a call back. Even with the lack of response, we stayed with her agency. Fast forward until recently when we added a teenage driver and a used car. Unfortunately, the teenager totaled the used car shortly afterwards and we promptly received a cancellation from the underwriter due to the accident. We expected it but called the agent to discuss but once again… no response from Ms. Perrone. On 3-1 we contacted the agency office to cancel the autos/home policy and provided the written notice as requested. Two weeks go by and no cancellation confirmation from the agent or State Farm so I call back and I’m told the cancellation was processing. Luckily we canceled the automatic withdrawal (auto) from our checking account because we received notification from State Farm of non payment (auto) shortly afterwards. The next day I received a notification from my bank/mortgage company of insufficient escrow funds for my homeowners policy due to payment to my new insurance company plus a payment request from State Farm. Knowing it was useless to contact the agency again, I contacted State Farm directly and confirmed both policies were still active. Thankfully the corporate office canceled my policies as I requested almost 30 days prior. Now we have to deal with the reimbursement and getting our homeowners insurance escrow funded. Being in the commercial insurance industry for years and having personal insurance (home/auto) for over 30 years, I have never experienced such overall incompetence when dealing with an insurance agent. I would strongly suggest another local State Farm agent if you currently use this agent or considering a new State Farm policy."

"State Farm was very patient and understanding with us when my husband lost his job and we were late on a payment. They never treated us poorly, and made sure to send friendly reminders to make sure we hadn't just accidentally forgotten to make a payment. They remembered how faithful we have been for many years to make all our payments with them, and did not hold it against us when we were late on one. They reached out and gave us time to pay. We truly appreciate that. If they had acted differently, my husband had already planned to look somewhere else for insurance, because we were doing the best we could. But they were so kind, so we never had to look somewhere else. We appreciate State Farm insurance."